Ponywagon Computers Terms & Conditions
On-site visit starts from only $55!
We now can repair remotely (after initial consultation).
Please see below.
PRICING OVERVIEW
• Ponywagon Computers charges consist of two parts: A Parts Fee and an
hourly rate for work performed. There is a one (1) hour minimum for on-site
and one half (1/2) hour minimum for remote (off-site) work performed.
• The Parts Fee is based on purchased parts by Ponywagon Computers, including
but not limited to any hardware or software or other accessories and components
(see Items 7 & 8 for examples).
• The on-site hourly rate is $55.00 per hour, charged per quarter hour
for most on-site services, with a one hour minimum. This also includes computers
that are “drop-offs”.
• The remote (off-site) service hourly rate is $40.00 per hour, charged
per quarter hour for most remote services, with a half (1/2) hour minimum.
• If the problem cannot be fixed, you will not pay for that portion of
the time spent.
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PONYWAGON COMPUTERS
Payment Terms and Release of Liability Form
CLIENT agrees to the following terms for services rendered by PONYWAGON COMPUTERS
on site service.
Payment Terms:
CLIENT agrees to pay for PONYWAGON COMPUTERS to come to the CLIENT’s location
to make the service call during normal business hours. In addition, CLIENT agrees
to pay a residential or commercial service labor charge per quarter-hour of
$13.75, for time spent by PONYWAGON COMPUTERS at CLIENT's site. The minimum
charge for a successful service call is $55. PONYWAGON COMPUTERS does reserve
the right to refuse service as well as to change fees and rates at any time
without notice. Residential or commercial CLIENT agrees to pay PONYWAGON COMPUTERS
for all charges within 30 days from the date of service. Please make all checks
payable to: Micky Hedger.
CLIENT agrees to pay for PONYWAGON COMPUTERS to remotely access the CLIENT’s
location to make the service call during normal Ponywagon business hours. In
addition, CLIENT agrees to pay a residential or commercial service labor charge
per quarter-hour of $10.00, for time spent by PONYWAGON COMPUTERS at CLIENT's
site via remote access. The minimum charge for a successful service call is
$20. PONYWAGON COMPUTERS does reserve the right to refuse service as well as
to change fees and rates at any time without notice. Residential or commercial
CLIENT agrees to pay PONYWAGON COMPUTERS for all charges within 30 days from
the date of service. Please make all checks payable to: Micky Hedger.
Normal business hours are Monday through Friday 8 AM to 7 PM, and Saturday and Sunday 9 AM to 3 PM. All other hours are considered emergency hours and outside of normal business hours.
Emergency Service:
The client will pay an emergency visit fee of $80.00 and an hourly emergency
rate of $110.00 per hour. The minimum for a successful emergency visit charge
will be $135.00, the $80.00 emergency visit fee plus 1/2 hour emergency service
rate, $55.00. The $80.00 emergency visit fee is not credited towards your service
charge and is due regardless of the outcome of service.
Release of Liability:
CLIENT AGREES TO RELEASE AND HOLD HARMLESS PONYWAGON COMPUTERS, ITS AGENTS AND
SERVICE REPRESENTATIVES FROM ANY AND ALL LIABILITY ASSOCIATED WITH THE PERFORMANCE
OF SERVICE OR THE PROVISION OF PARTS, AND ACKNOWLEDGES THAT PONYWAGON COMPUTERS
OFFERS NEITHER AN EXPLICIT OR IMPLIED WARRANTY OR GUARANTEE, FOR THE SERVICES
PERFORMED OR THE PARTS PROVIDED, OTHER THAN THE MANUFACTURER’S WARRANTY.
FURTHER:
1. CLIENT acknowledges that due to the nature of the services being performed,
there is a potential risk of damage or loss including, but not limited to, damage
to CLIENT's office, home, business computer hardware, its cabling, hubs, routers,
switches, peripherals, accessories, and furniture, as well as potential risk
of damage, corruption, or loss of computer software, applications, data, and
data storage media.
2. CLIENT agrees to release and hold harmless PONYWAGON COMPUTERS from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of PONYWAGON COMPUTERS, its agents or service representatives.
3. CLIENT grants PONYWAGON COMPUTERS, its agents and service representatives, permission to physically access CLIENT's home or office property where CLIENT's computer system and/or network reside.
4. CLIENT grants PONYWAGON COMPUTERS, its agents and service representatives, access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate CLIENT's computer software, applications, data, and data storage media including, but not limited to, the computer Operating System, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on CLIENT's computer system or network.
5. CLIENT grants PONYWAGON COMPUTERS, its agents and service representatives, access and permission to physically disassemble any and all computer systems, components, networks, cabling, hubs, routers, switches, peripherals, and accessories necessary to perform said services.
6. CLIENT grants PONYWAGON COMPUTERS, its agents and service representatives, permission to perform modification to CLIENT's home or office property for the purpose of installing or troubleshooting computer and/or networking hardware, cabling, hubs, routers, switches or peripherals. Modification may include such practices as drilling, cutting through or disassembling furniture, floors, walls, carpet or trim, laying and removing cabling and devices including affixing cabling and devices to furniture, walls, floors, or trim, using nails, screws, staples, hangers, or plastic ties.
7. CLIENT grants PONYWAGON COMPUTERS, its agents and service representatives, permission to install hardware in CLIENT's computer and/or network, including but not limited to, processor chips, memory chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and any other hardware requested to be installed by CLIENT.
8. CLIENT grants PONYWAGON COMPUTERS, its agents and service representatives,
permission to download and/or install software on CLIENT's computer and/or network,
including but not limited to, virus scanners, diagnosis and repair utilities,
drivers, libraries, and software requested to be installed by CLIENT. PONYWAGON
COMPUTERS does not check for licensing compliance for any software provided
by CLIENT to be installed on their computer systems. It is the responsibility
of the CLIENT to have proper licensing for any software provided. PONYWAGON
COMPUTERS reserves the right to refuse to install any software for which proper
licensing cannot be demonstrated.
9. CLIENT grants PONYWAGON COMPUTERS, its agents and service representatives,
permission to download and/or install remote access software on CLIENT's computer
and/or network. CLIENT will be notified verbally or in writing that remote software
has been installed on one or more of the CLIENT’s computers.
10. PONYWAGON COMPUTERS strongly advises CLIENT to safeguard critical data by backing up said data prior to any services performed by PONYWAGON COMPUTERS. Unless specifically requested and provided as a paid service by PONYWAGON COMPUTERS, CLIENT is responsible for any backup, archiving, or protective storage as well as restoration if required, of CLIENT’s data. PONYWAGON COMPUTERS is a provider of billable on-site and off-site remote services and does not offer or provide telephone technical support. Neither the signing of this agreement nor the performance of services by PONYWAGON COMPUTERS implies availability of telephone technical support. This document constitutes the entire agreement between CLIENT and PONYWAGON COMPUTERS. No other agreement whether verbal or written shall be in effect except if agreed to and authorized in writing.
11. CLIENT also agrees that they will not actively solicit work from any of PONYWAGON COMPUTERS’ contractors for computer related services, without the prior approval of PONYWAGON COMPUTERS. This agreement shall remain in force until CLIENT discontinues the use of PONYWAGON COMPUTERS services, or until a change has been made in this document titled, “Ponywagon Computers Terms & Conditions”. This agreement includes all geographic locations where PONYWAGON COMPUTERS’ clients reside.
The laws of California shall govern this contract. Any dispute concerning this
agreement shall be heard within California.
© 2009 Ponywagon Computers. All Rights Reserved.